Little Skewer's Success with Chowbus: $7K Labor Cost Reduction Per Month
Today, let's take a look at the popular barbecue restaurants in New York, Little Skewer, why they switched POS systems, and after many comparisons, they chose Chowbus.
After taking over the restaurant, the restaurant owner was not satisfied with the products and services of the existing restaurant pos service provider. So, the restaurant owner began to visit restaurants with similar operating models to find a suitable new system. The owner experienced Chowbus products in many hot pot restaurants, including the waiting system and tablet ordering, and was very satisfied. In the end, they chose the Chowbus POS system, upgrading the overall efficiency of restaurant operations and customer experience.
Little Skewer, now using Chowbus' waiting system to manage waiting customers, upgraded the customer ordering experience with tablet ordering, and enjoyed timely and responsive high-quality service. The restaurant owner mentioned that as the restaurant business continues to grow, they will also use Chowbus' third-party delivery platform integration and introduce a membership program, keeping up with the trend of restaurant technology.
Easily Manage Waiting Customers with the Waiting System
Before using the Chowbus waiting system, Little Skewer's waiting situation was chaotic, and many customers asked how long they had to wait for a table. Facing dozens of customer inquiries, the staff had to spend a lot of effort. The customer's waiting experience was also poor.
After using the Chowbus waiting system, customers can self-check the number of people waiting on the waiting machine upon arrival and take a number. Customers no longer need to wait in the restaurant. When it's almost time for their table, customers receive a text message reminder to come in for their meal.
Chowbus' waiting system not only saved the struggling hostess but also optimized the entire waiting process and significantly improved the customer's waiting experience.
Visualizing Featured Dishes with Tablet Ordering
Tablet ordering not only optimized the ordering process but also increased customers' desire to order through eye-catching images.
Previously, Little Skewer used a paper menu for ordering. Waitstaff had to frequently pass and retrieve paper orders, then input them into the restaurant computer, which was time-consuming.
After using Chowbus tablet ordering, Little Skewer no longer spent unnecessary time on ordering. Customers could order directly from the tablet on their table, and the waitstaff could confirm the order on the POS app and send it to the kitchen. Customers could add items and send orders directly from the tablet without additional wait times. Little Skewer also saved 1-2 staff members on ordering, saving six to seven thousand dollars per month.
Another advantage of tablet ordering compared to paper menus is that tablet ordering visually presents dishes to customers through large images. Customers are no longer blindly ordering as in the days of paper menus.
For the increasing number of foreign customers, high-definition images also encourage them to order more boldly.
In addition, one of the Little Skewer's specialties is playing with liquor. Customers couldn't tell what it was just by the name, but after seeing the pictures, it increased their willingness to order.
Enjoying Attentive and Timely High-Quality Service
The Little Skewer owner felt that Chowbus' service was significantly better than other POS service providers. Issues and needs were responded to promptly and followed up consistently. The previous restaurant computer service provider was more traditional, and their service did not keep up with the restaurant's demands.
Chowbus not only provides on-site installation services but also has a particularly good attitude among technical staff. The Little Skewer owner specifically praised the installer for being very diligent and pleasant to communicate with.
Chowbus will continue to upgrade its products and services, providing the restaurant with more cutting-edge restaurant technology and more attentive services, adapting to the expanding demands of different types of restaurants.
