How Chowbus POS Empowered Xiao Long Kan Hotpot to Enhance Dining Experience and Optimize Labor Costs

Xiao Long Kan Hotpot is one of the best places to get comforting and delicious Chinese cuisine in Chicago, IL. Xiao Long Kan Hotpot takes pride in its commitment to using only fresh ingredients and delivering exceptional service. With a diverse menu and an array of condiments and spices, they aim to provide customers with an unforgettable dining experience. Embracing a trendy and inclusive brand image, it also creates a contemporary atmosphere, catering to the modern lifestyle.

However, in today's highly competitive restaurant industry, staying ahead requires innovation and efficient operations. Xiao Long Kan Hotpot, a renowned hotpot chain, sought to elevate its dining experience while reducing labor costs. To achieve this, they turned to Chowbus POS Handheld and Tablet Ordering solutions, resulting in improved guest satisfaction, significant labor savings, and streamlined efficiency.

Xiao Long Kan recognized that a seamless order-taking process plays a vital role in enhancing the dining experience. By integrating Chowbus POS Handheld devices into their operations, the restaurant empowered their staff to take orders and get payment directly at the table. This intuitive and efficient system enabled servers to focus more on providing personalized service and catering to individual needs, ultimately enhancing the overall guest experience.

"Chowbus POS Handheld has transformed the way we take orders. With the built-in scanner, receipt printer and digital signature function, our servers can engage with guests more effectively, ensuring their preferences are accurately captured. It has made our service faster and more streamlined, increased table turnover rate by 20% by collecting payment and tips at the table!" says the owner of Xiao Long Kan Hotpot.

In addition to handheld devices, Xiao Long Kan implemented Chowbus Tablet Ordering, allowing customers to place their orders directly from their tables. The seamless integration between the handheld devices and tablets ensures that orders are transmitted instantly to the kitchen, greatly minimizing errors.

"Chowbus POS Tablet Ordering has been a game-changer for our restaurant. Our guests appreciate the convenience and control they have over their dining experience. It has significantly reduced waiting times and enabled us to serve more customers without compromising on quality," explains the restaurant manager.

One of the key challenges faced by restaurants is the rising labor costs. Xiao Long Kan leveraged Chowbus POS to streamline their operations, enabling them to achieve substantial labor savings. By reducing the time spent on manual order taking and processing, the restaurant's staff could focus on core service aspects, resulting in increased efficiency and reduced labor requirements.

"Our guests have noticed the positive changes since we implemented Chowbus POS. They appreciate the speed and accuracy of the order process, and it reflects in their overall satisfaction. Many customers have become regulars, thanks to the improved dining experience," shares the restaurant manager.

Apart from the innovative solutions provided by Chowbus POS, Xiao Long Kan also emphasizes the value of Chowbus exceptional 24/7 onsite customer service.

"Chowbus POS's customer service team has been exceptional. They are always available to assist us with any issues or questions we have. Their quick response time and dedication to resolving problems have been vital in ensuring uninterrupted operations," highlights the owner of Xiao Long Kan Hotpot.