A Hotpot Haven: How Liuyishou Hotpot Achieved Success with Chowbus POS

Founded in 2000, Liuyishou Hotpot has grown from a single location on a small street in Chongqing, China to over 1,300+ locations in China, Canada, U.S., Dubai, Singapore, Australia, Japan, and Thailand, and become one of the biggest hotpot chains in the world.

Chinese hotpot has become immensely popular around the world given its interactive nature. Carefully selected ingredients, such as premium marbled beef, wild mushrooms, seasonal greens, and other specialty foods, are cooked at your own table in broth to the perfect temperature. What separates Liuyishou from its competitors is its fashionably healthy image with outstanding quality and a blast of true Chinese flavor.

To elevate their dining experience and improve operational efficiency, Liuyishou Hotpot turned to Chowbus POS and its suite of solutions. Through the implementation of Chowbus's Restaurant Loyalty Program, Waitlist, and Tablet Ordering, Liuyishou Hotpot successfully enhanced customer satisfaction, boosted repeat purchases, and streamlined their operations.

Through years of operation experience, Liuyishou Hotpot recognized the importance of cultivating loyal customers and enhancing their dining experience. With Chowbus POS's Restaurant Loyalty Program, Liuyishou Hotpot found a way to reward their patrons for their loyalty. With the membership card, customers can get a discount for each visit, unlocking exclusive rewards and incentives. The Loyalty Program can also send personalized notifications for marketing that’s never boring, and set automated promos and make it easier than ever to bring in foot traffic.

"We have been eager to replicate the Chinese membership model in the US market, but we have been struggling to find a company that could provide a Chinese membership system. That was until we came across Chowbus. They have brought the Chinese membership model to the United States, allowing us to better connect with our customers. It has allowed us to foster deeper connections with our customers and reward them for their continued support," expressed the owner of Liuyishou Hotpot. "Chowbus POS has made it seamless for us to get customer segmentation, track customer visits and ensure they receive the recognition they deserve. Chowbus also helped us make styled pull-up banners and table tents, greatly attracting more customers to become our members.”

Liuyishou Hotpot understood the importance of minimizing wait times and providing a smooth dining experience for their guests. By leveraging Chowbus POS's Waitlist feature, Liuyishou Hotpot effectively managed their bustling restaurant flow, reducing customer frustration and improving overall satisfaction.

"With the Waitlist feature, our guests can easily join our waitlist system through Chowbus Waitlist App, Google Waitlist and our restaurant website reservation anywhere and anytime. We can seat more diners, manage the line without staff, and use POS to track real-time table info and wait times, explained the restaurant manager. "Chowbus POS has enabled us to optimize our operations and create a positive first impression for every guest."

In addition to the innovative features and solutions, Liuyishou Hotpot appreciates the exceptional 24/7 onsite client service provided by Chowbus POS. "Chowbus POS's 24/7 onsite client service has been invaluable to us. They have been there for us, day and night, resolving any issues and ensuring smooth operations. Their commitment to customer service is truly exceptional."