Are you struggling to collect genuine customer feedback? Face-to-face inquiries feel awkward, paper surveys are inefficient, and those negative reviews on social media make your heart skip a beat? It's time to upgrade your restaurant's feedback system!

Your reputation is your restaurant's lifeline. In today's digital age, one negative review can damage your carefully cultivated image. Proactively collecting customer feedback is key to preventing such crises.

Chowbus's newly launched review management feature allows you to gather authentic feedback at zero cost, helping you continuously improve your dishes and service quality.

Simple for everyone:

• Servers: No training needed—receipts automatically prompt for reviews

• Customers: Easy process for sharing feedback

• Managers: Regularly review detailed feedback data, traceable to specific orders, dishes, and staff

Why Proactively Collecting Reviews Is Crucial

1. Opens Communication Channels

Actively inviting customer reviews shows that your restaurant values their experience and is willing to listen—this sincerity often wins customer goodwill.

2. Continuous Improvement

By analyzing customer feedback, you can precisely adjust dish flavors, optimize service procedures, and even identify potential operational issues before small mistakes evolve into damaging reviews.

3. Soft Landing for Negative Feedback

When customers encounter dissatisfaction during their dining experience, having an official channel for immediate feedback—rather than venting on social media—gives your restaurant the opportunity to address issues promptly, stopping negative reviews before they spread.

Three Major Advantages of Chowbus Review Management

Tiered Review Processing

Unlike traditional feedback methods, this system automatically distinguishes between positive and negative reviews, adopting different strategies for each—directing dissatisfied customers to leave feedback in your internal system for targeted improvements, while guiding satisfied customers to share positive experiences on major review platforms, naturally boosting your online ratings.

Precise Traceability

Every review can be traced back to specific orders, related dishes, and even staff members, allowing for more targeted improvement measures.

Powerful Remarketing Tool

You can combine marketing tools like discount coupons to reward customers who leave positive reviews and show sincerity to those who provide constructive criticism, effectively increasing repurchase rates and customer loyalty. *Coupon feature coming soon

How Leading Restaurants Maintain Their Stellar Reputation

Since launching, nearly 50 top restaurants have adopted this feature with unanimous praise!

Jiangnan: "The review system not only traces feedback to specific orders but also links to staff and particular dishes, allowing us to optimize operational details with precision. For brand headquarters, we can monitor rating trends and customer feedback details across all locations in real-time, enabling data-driven management decisions."

Wagyu Place: "This aligns perfectly with our 'continuous service improvement' philosophy! Now we can proactively collect guest opinions instead of waiting for negative reviews to appear on Google, Yelp, or other public platforms before taking action. We finally have control over our reputation management."

Liu Yi Shou Hot Pot: "Collecting genuine feedback was our biggest challenge when testing menu improvements. Now we can instantly gather customer reviews for any adjustment, with clear backend data—no more guessing about results!"

How to Enable Review Management

1. Log into your Dashboard and navigate to "Reviews - Review Settings"

2. Toggle on "Customer Review Invitations"

3. Select the platforms you want to direct traffic to, and enter your Google and Yelp links

4. Go to "Settings - Printouts - Receipts" and toggle on "QR code for reviews"

A good reputation isn't something you wait for—it's something you build. Contact your Chowbus account manager today to activate intelligent review management and let your customers' authentic feedback drive your restaurant's growth!